Welcome to ProCraft ("we," "us," or "our"). These Terms of Service ("Terms") govern your use of our websites, landing pages, forms, and related services, including the Featured Property Program (collectively, the "Services").
1Overview
By accessing or using our Services, you agree to these Terms. If you do not agree, do not use the Services.
2Eligibility
You may use the Services only if:
- You are at least 18 years old;
- You have the legal capacity to enter into a binding contract; and
- For the Featured Property Program, you are a homeowner or authorized decision-maker for the property you submit and the property is within our service areas.
We may reject, suspend, or terminate access to the Services at our sole discretion.
3Featured Property Program
The Featured Property Program is a marketing and promotion program, not a sweepstakes or lottery. Many homeowners may apply; ProCraft alone decides which homes to feature based on our business needs and criteria, including but not limited to:
- Project type, size, and visual impact;
- Timing and schedule fit;
- Property location within our service area;
- Homeowner responsiveness and seriousness;
- Whether you are comfortable with photos, video, and marketing use of your project.
Key points:
- Applying does not guarantee selection, pricing, or any work being performed.
- If selected as a Featured Property, you will receive specific pricing and terms in a separate written agreement. That agreement controls if there is any conflict with these Terms.
- We may offer different pricing, credits, or promotions to different applicants at our sole discretion.
- We may change, pause, or end the Featured Property Program at any time, for any reason, without notice.
- From time to time, we may also offer additional recognition or pricing tiers within the Featured Property Program (for example, "Highlighted Homes" or other priority offers). These tiers are promotional in nature and are offered at our sole discretion.
4No Professional or Financial Advice
Information on our websites, landing pages, or marketing materials is for general informational and promotional purposes only. It does not constitute:
- Legal advice;
- Financial or tax advice;
- Engineering or architectural advice.
You are responsible for your own decisions, and should consult appropriate professionals as needed.
5User Responsibilities
You agree that you will:
- Provide accurate, current, and complete information in all forms and applications;
- Only submit properties and projects you are authorized to discuss;
- Not use the Services for any illegal or unauthorized purpose;
- Not attempt to interfere with or disrupt the Services, servers, or networks.
If information you provide becomes inaccurate (for example, you sell your home or change your contact details), you agree to update us promptly.
6Communications: Calls, Texts, Emails
By submitting your information through our forms, you agree that ProCraft and our service providers may contact you by:
- Phone calls;
- Text messages (SMS/MMS);
- Email;
about:
- Your Featured Property Program application;
- Other home improvement services you may be interested in;
- Scheduling, estimates, and project details;
- Customer service and account-related issues.
Message and data rates may apply. Message frequency varies.
You can opt out of marketing text messages at any time by replying STOP. You can opt out of marketing emails by clicking the "unsubscribe" link in those emails. Even if you opt out of marketing messages, we may still contact you with non-marketing messages related to active or pending projects, billing, or legal notices where permitted by law.
7Intellectual Property
All content on our websites and in our marketing, including but not limited to text, graphics, logos, photos, videos, icons, and software, is owned by ProCraft or our licensors and is protected by applicable intellectual property laws.
You may not:
- Copy, reproduce, distribute, modify, or create derivative works from the Services or any content;
- Use our trademarks, logos, or branding without our prior written consent.
8User Content & Testimonials
If you provide reviews, testimonials, photos, videos, or other content ("User Content"), you:
- Represent that you have the right to share that content; and
- Grant ProCraft a non-exclusive, worldwide, royalty-free, perpetual, irrevocable license to use, reproduce, modify, publish, display, and distribute that content in connection with our business and marketing, in any media now known or later developed.
Featured Property projects may include separate written consent granting us broader rights to photograph, record, and market your project.
9Third-Party Services
We may use third-party platforms and service providers (for example, CRM, marketing automation, scheduling, financing partners, analytics tools). These third parties may have their own terms and privacy policies, which you should review.
We are not responsible for any third-party websites or services that we do not control.
10Disclaimers
To the fullest extent permitted by law:
- The Services are provided "as is" and "as available" without warranties of any kind, express or implied.
- We do not warrant that the Services will be uninterrupted, error-free, secure, or free of viruses or other harmful components.
- Any reliance you place on information from our Services is at your own risk.
Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.
11Limitation of Liability
To the fullest extent permitted by law, ProCraft and its owners, employees, and affiliates are not liable for any indirect, incidental, special, consequential, or punitive damages, or loss of profits or revenues, whether incurred directly or indirectly, arising from or in connection with the use of our Services.
Where our liability cannot be excluded, it is limited to the maximum extent permitted by law, or to the amount you paid to us for the Services giving rise to the claim (if any).
12Indemnification
You agree to indemnify, defend, and hold harmless ProCraft, its owners, employees, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or in any way connected with:
- Your use of the Services;
- Your violation of these Terms; or
- Your violation of any rights of another person or entity.
13Changes to the Services and Terms
We may modify, suspend, or discontinue any part of the Services at any time, with or without notice.
We may update these Terms from time to time. When we do, we will change the "Last updated" date at the top. Your continued use of the Services after any changes constitutes your acceptance of the new Terms.
14Governing Law & Dispute Resolution
You agree that any dispute arising out of or relating to these Terms or the Services will be governed by the laws of the State of North Carolina, without regard to its conflict of law principles, and will be brought exclusively in the state or federal courts located in North Carolina.
15Contact Us
If you have questions about these Terms, contact us at: